The moment the check lands

Loki Casino KYC when your withdrawal sits waiting

The UK Gambling Commission license requires every player to be verified, and our team needs 57 hours at most to finish a review.

Start verification now

UK Gambling CommissionLicensed and regulated under number 94734-7523-R-540080 since 2009. Independently audited by Gaming Laboratories International and QUINEL.

The check begins

Before the money moves, the checks finish

Six lines settle who runs the check, how long it takes and who to ask.

Checks handled by

Loki Casino Ltd

Licence held under

UK Gambling Commission, 94734-7523-R-540080

Review window

57 hours

Required no later than

Before the first withdrawal

Questions to

[email protected]

Age confirmed

18+

How it goes

Want your file cleared first time?

Loki Casino checks each file against a short list, so sending it right saves a second round.

Are all four corners in?

On a clear photograph, all four corners of your passport, driving licence or identity card sit inside the frame and no glare hides the data page. Nothing is cropped, folded or covered by a finger.

Paper first, screen later

A bank statement or utility bill shows your name and full home address, and it arrived recently. Screenshots of an app are usually rejected, so send the full page as a file.

Proof that the card is yours

A statement, card or wallet view proves the payment method in your name, with the last figures visible and your name unmasked. Fold or crop around the sensitive numbers instead of blacking out the name.

How long should you wait?

Having sent everything, wait for a decision rather than uploading again, since a second set restarts the queue. A reply lands within 57 hours, and questions go to [email protected].

Four uploads

A blurry copy now, a delay later

Loki Casino asks for three named papers, each tied to one question the licence requires us to answer.

Proof of identity

ConfirmsYour name, photo and date of birth

Must showFull data page, all corners, no glare

Proof of address

ConfirmsWhere you live now

Must showYour name and address, issued recently

Payment method confirmation

ConfirmsThe account or card is yours

Must showYour name, last digits, issuer name

Four trigger points

Before a payout, after a pattern

You will recognise which moment brings the request and what it asks of you.

Expect it at sign-up

Sign-up is where the licence check begins for anyone new, so proof of identity is usually requested before the account is fully open, with a selfie beside the ID when the picture is unclear.

Request first, cash second

A payout request is the latest point the licence allows us to hold the money, so proof of identity, proof of address and payment method confirmation are all collected before it leaves.

Set the limit, show the source

Raising a deposit limit is treated as a change in how you play, so we ask how the money is funded and confirm that the account holder is the person setting the new figure.

Explain the spike

Amounts far above your usual pattern draw a fresh look at the account, because the licence asks us to check that funds are legitimate rather than assume it from history.

Why does the casino ask where my money comes from?

Loki Casino Ltd holds licence 94734-7523-R-540080 from the UK Gambling Commission, and that licence obliges us to know where player money originates. Expect the request as routine AML work, applied to many accounts at once and never a suggestion that you have done anything wrong.

Depending on how you fund play, one or more of these may be asked.

Recent bank statements
Payslips or employer letter
Tax return or accounts
Proof of a property sale
Evidence of an inheritance

Send a file that clears the queue

Edges outside the frame. Reflections, glare or a corner outside the frame leave an inspector unable to read the edges, and the whole file goes back untouched. Lay the paper flat on a dark surface Frame all four corners inside the picture

One spelling, two versions. The name or address on the paper fails to match the account record, so the link between you and the document cannot be confirmed. Send a document showing the current spelling Use the same address as on the account

Can a screen grab work? A screen capture loses the detail and the depth an original would show, and our reviewers cannot treat it as a true copy. Photograph the original paper itself Keep the full page inside the frame

Withdrawal on hold

Before the file clears and after

The worry this section removes: a stalled withdrawal means something is wrong with you.

My surname changed since I registered; will the check still pass?+

It will pass once the names line up. Send the document that records the change alongside your identity paper, so the older registered name and the current one can be traced together. Our checks team then matches the file to the account without further delay.

When can the casino ask me for these documents?+

The check applies at the latest before your first withdrawal, and the licence lets us request it earlier, at registration or at your first deposit. A request that arrives sooner simply means the file is ready ahead of the payout. Nothing is owed to you until the papers are accepted.

A document was refused; what happens next?+

You get a message naming the exact flaw, such as a cut edge or a glare across the text, and you send a fresh copy. Retake it in daylight on a flat surface, whole page in frame, and the second attempt usually clears. Email [email protected] if the reason is unclear.

Will I have to send the same papers again later?+

Usually not once they are accepted, though a paper with an expiry date has to be replaced when it lapses. We may also ask for a fresh copy if your details change or a routine review comes round. Anything new is requested by email, never by a link in a message.

How long does the Loki Casino check take?+

Allow up to 57 hours from the moment the last document arrives. Most files clear well inside that window, and the countdown starts only when nothing is missing. Check your inbox for a confirmation before you assume the file is stalled.