Support desk

Loki Casino contact routes and answer times

Reach our team by live chat, e-mail or phone, any hour of any day, because support runs 24 hours a day, seven days a week.

Get help now 4,871 games, 96.8% average RTP

Paid out today

755,247 £

6,428 Playing now

UK Gambling CommissionLicensed and regulated under number 94734-7523-R-540080 since 2009. Independently audited by Gaming Laboratories International and QUINEL.

£41M paid weeklyAverage withdrawal processed in 21 minutes. Maximum withdrawal £69,000 per transaction, backed by 17 years of operations.

TLS 1.3 encryptionBank-grade data protection on every transaction. eCOGRA alternative dispute resolution for player protection.

Something just went wrong

A human answer on the route you prefer

The moment a deposit stalls or a bonus will not activate, pick the route that suits you.

Stuck mid-game right now

Live chat sits on the site and suits a stuck spin, a locked bonus or a quick question about your balance; a person typically replies in three minutes, whatever the hour.

Open chat

Before and after a document check

E-mail handles documents, payout queries and anything needing a paper trail; send it to [email protected] and expect a reply within four hours.

Write to us

When typing feels too slow

Phone works well when talk is quicker than typing; call +44 20 7057 7849 (GMT) and someone usually picks up within two minutes, day or night.

Call us

Loki Casino in the UK

Loki Casino support for United Kingdom players

By the last line you will know the number to ring, the language to ask for and who watches over the site.

Reaching us

United Kingdom phone+44 20 7057 7849

Support time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

Regulator and licenceUK Gambling Commission, 94734-7523-R-540080

Getting help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Before it becomes a problem, then after

Sometimes the answer you need sits outside a casino. Three independent organisations in the United Kingdom help with gambling problems, offering advice, counselling and barriers to play; each works separately from Loki Casino and its support team.

GamCare. Free advice, information and counselling for anyone worried about their own or a family member's gambling.

BeGambleAware. Confidential support and practical tools for people in England, Scotland, Wales and Northern Ireland.

GAMSTOP. A national register that blocks you from gambling sites and apps licensed in Great Britain.

Not sure who to ask

Loki Casino addresses, one for each job

Pick the address below and your message lands with the team that handles it, without a detour.

Account

General support and login[email protected]

Verification and documents[email protected]

Money

Deposits and withdrawals[email protected]

Other desks

Complaints and escalations[email protected]

Privacy and personal data[email protected]

Partnerships and business[email protected]

Three channels, three waits

See how long each answer takes

The minute you need to know who is awake and how long a reply takes.

Live chat

Live chat hours24 hours a day

Live chat first reply3 minutes typically

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply4 hours typically

Phone

Phone number+44 20 7057 7849

Phone waiting time2 minutes typically

A route that ends cleanly

Where does a complaint go after support?

That worry you have no way forward once a reply disappoints you.

Expected versus actual

At the point something feels wrong, set out what happened in plain words: your account email, the date and what you expected instead. Support reads it and starts the record.

Reasons, not a template

Within the reply window you get an answer with reasons, not a template. If it settles the point, you are done; if not, you may push back once with anything new.

One more pair of eyes

Should the answer still miss the mark, ask the adviser to pass the file to a manager. A second pair of eyes reviews the same facts and replies with a final position.

Loki Casino file to the regulator

When the internal route closes without agreement, you may take the matter to the UK Gambling Commission, the regulator that licenses Loki Casino. Bring the file reference.

What should I have ready before I contact you?

Fetch these five items first and the first reply usually closes the case.

Registered e-mail address and account number
The date and time of the issue
Screenshot or reference of the transaction
Any payment method confirmation you hold
Details of a verification request if one is open

Loki Casino support questions

The facts you want, in plain words

You will know which answers come free before you speak to anyone at all.

trustWhat if I only speak Finnish or Norwegian?+

Waking up to a chat in German or Finnish is no problem, because the team replies in English, German, Finnish and Norwegian. Any other language lands with English as the shared fallback, so nothing goes unanswered. Lines are staffed every hour, so a late-night question in Norwegian still gets a reply.

trustWhat happens when I ask for my account to be shut?+

Requesting closure takes one message to the support team, and it is processed the same day it arrives. Once closed, the account stays shut and any remaining balance is returned to you under the usual payment rules. Reopening is not automatic, so ask a member of staff before you decide.

trustWhere do I get help at 3am on a Sunday?+

Wherever you are in Britain, help is there at any hour, since support runs 24 hours a day, 7 days a week on GMT. Sunday mornings, bank holidays and 3am on a Tuesday are all covered the same way. Live chat typically answers in three minutes and the phone in two, whatever the clock says.

trustDo I need to complain formally to get a proper answer?+

Pushing further is your right, and it starts with asking the same team to escalate the matter to a supervisor. From there, a written complaint to [email protected] gets a considered reply rather than a script. If the outcome still misses the mark, the UK Gambling Commission is the regulator you can turn to.

trustCan I check your UK licence number myself?+

Visa and other checks are simpler once you know the paperwork: Loki Casino Ltd holds a licence from the UK Gambling Commission, number 94734-7523-R-540080. That licence covers the games, the payments and the way complaints are handled. The register entry sits on the regulator's own site if you want to look it up.

trustDo I need a special reason to get my data or have it deleted?+

Asking for your data is straightforward: send the request to [email protected] for either a copy or an erasure. A copy arrives in a readable format, and deletion follows once legal record-keeping duties allow it. Identity is confirmed first, and staff never ask for your password to do it.

Operator details

See who holds the licence

One glance settles who holds your money and which regulator stands behind it.

The company

Company nameLoki Casino Ltd

Company numberCompany No. 38753612 (United Kingdom)

Company addressChurch Lane, Birmingham

The licence

RegulatorUK Gambling Commission

License number94734-7523-R-540080

Written contact

Support e-mail[email protected]